Shipping policy

Shipping Policy

Thank you for shopping with THE AEVELIA. Below are the terms and conditions regarding our shipping process.

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1. Processing Time  
All orders are processed within 1–3 business days (excluding weekends and holidays).  
Once your order is shipped, you will receive a confirmation email with tracking information.

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2. Shipping Time  

Domestic (Taiwan):  
Standard Shipping: 2–5 business days  

International Shipping:  
Standard Shipping: 7–15 business days  

Please note that delivery times may vary due to customs clearance, weather conditions, or other unforeseen delays.

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3. Shipping Rates  

Taiwan:  
Free Standard Shipping  

International Orders:  
Flat shipping rate of $620 (calculated at checkout)

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4. Order Tracking  
Once your order has been shipped, you will receive a tracking number via email.  
You can track your order using the link provided.

If you have not received tracking details within 3–5 days, please contact us at:  
📧 hello@aevelia.co

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5. Shipping Locations  
We currently ship to the following regions:

✔ Taiwan  
✔ Europe (including the UK, Austria, and more)  
✔ Australia  
✔ Selected international destinations (20+ countries)

If your country is not listed, please contact us before placing an order.

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6. Delays & Lost Packages  
While we strive to deliver your order on time, delays may occur due to factors beyond our control (such as customs or logistics disruptions).

If your package is delayed or appears lost, please contact us at:  
📧 hello@aevelia.co 
We will assist you as soon as possible.

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7. Incorrect Address  
Please ensure that your shipping address is accurate at checkout.  
We are not responsible for orders shipped to incorrect addresses provided by customers.

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8. Contact Us  
If you have any questions regarding shipping, please contact us:

📧 Email: hello@aevelia.co
🏷 Brand: THE AEVELIA